Privacy Policy for Wakafoods app, WakaRider app, WakaMerchant app
Effective Date: 12th March, 2025
1. Introduction
Welcome to Wakafoods Express Ltd! By Wakafoods apps we refer to our array of Food delivery mobile apps that come as Wakafoods, WakaRider, WakaMerchant and WakaPOS as well as our web app. We respect your privacy and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our food ordering web and mobile applications.
By using Wakafoods, WakaRider, WakaMerchant and WakaPOS, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms, please do not use our services.
2. Information We Collect We collect the following types of information when you use Wakafoods apps:
- Personal Information:
- Name
- Email address
- Phone number
- Delivery address
- Payment details (processed securely via third-party payment providers)
- Usage and Technical Information:
- IP address
- Device type and operating system
- App usage data and interactions
- Location data (if you grant permission)
- Cookies and tracking technologies
- Order and Transaction Information:
- Order history
- Restaurant preferences
- Payment transactions
3. How We Use Your Information We use the collected information to:
- Process food orders and payments
- Provide delivery and pickup services
- Improve our app functionality and user experience
- Personalize offers and recommendations
- Communicate with users regarding orders, promotions, and support
- Ensure security and prevent fraud
- Comply with legal and regulatory requirements
4. Sharing of Information We do not sell your personal information. However, we may share your information with:
- Restaurants and Delivery Partners: To fulfill your orders and deliver food.
- Third-Party Service Providers: For payment processing, analytics, marketing, and app functionality.
- Legal and Compliance: When required by law or to protect our rights and users.
- Business Transfers: In case of a merger, sale, or acquisition of Wakafoods.
5. Data Security We implement security measures to protect your data against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. User Rights and Choices As a Wakafoods user, you have the right to:
- Access, update, or delete your personal information
- Opt out of marketing communications
- Disable location tracking (via device settings)
- Request a copy of your stored data
- Withdraw consent for data collection
To exercise these rights, contact us at contact@wakafoods.com.
7. Third-Party Links and Services Wakafoods apps may contain links to third-party websites or services. We are not responsible for their privacy practices, so we encourage you to review their privacy policies separately.
8. Children’s Privacy Wakafoods apps is not intended for children under the age of 14. We do not knowingly collect personal data from children. If we become aware that we have collected such information, we will take steps to delete it.
9. Changes to This Privacy Policy We may update this policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
10. Contact Us If you have any questions about this Privacy Policy or your personal data, please contact us at:
Wakafoods Support Team
Email: contact@wakafoods.com
Phone: +2348140055553
Address: 15 Aba Close, Area 8, Garki, Abuja
By using Wakafoods apps, you acknowledge that you have read and understood this Privacy Policy.